Add New/Existing Crewmember

This guide shows you how to add or invite crewmembers into CrewHub. These steps can only be performed by SPOCs.

1. Open the Company Dashboard

  1. At the top navigation bar, click Manage.

  2. Select the Company you are coordinating or managing.

  3. From that company’s view, click Dashboard.

2. Open the Crew List

  1. Inside the Dashboard, click Manage Crew.

  2. Click Invite New Crewmember (or the Add / Invite button).

3. Search for an Existing Profile (Always Do This First)

  1. In the search box, type email, Crew ID, or document number.

  2. Press Enter or click Search.

  • If a profile is found:

  • Click on the matching profile.

  • Press Add to Company.

  • If no profile is found: continue to Step 4.

4. Create a New Crewmember

  1. Click Create New Crewmember.

  2. Enter required details:

  3. First name (legal)

  4. Last name (legal)

  5. Email address

  6. Click Invite Crewmember (or Save / Create) to send the invite.

Special Case — Adding by Iqama (No Email Available)

⚠️ Only approved in very rare circumstances. This option should only be used when a crewmember:

  • Cannot read/write, and

  • Has no access to the internet, smart phone or laptop.

Adding by Iqama is a limited workflow with strict restrictions and requires prior approval. It applies only in exceptional cases and carries extra SPOC responsibilities.

Limitations

  • Crewmembers will not have a Crewhub login.

  • They cannot complete online Health & Safety or orientation.

Required Details for Iqama Entry

  • First Name

  • Last Name

  • Iqama number

  • Iqama photo uploaded online

  • Date of Birth

  • Photo (headshot)

SPOC Responsibilities

  • Send the collection ticket PDF to the crewmember.

  • Ensure the crewmember watches the Health & Safety induction before collecting their pass.

  • Remind the crewmember to bring the correct ID when collecting accreditation.

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